Office 365 is an extremely reliable service, with service availability that typically exceeds 99.9 percent. So if an occasional issue occurs with, for example, getting your email, you may not know where the difficulty lies. Is it your network connection? Has your colleague inadvertently removed your access to that shared mailbox? In these situations, wouldn’t it be nice if you had an automated assistant to help you troubleshoot—and resolve—the problem? Now, there is!

The Support and Recovery Assistant for Office 365 is an easy-to-use app that asks you some simple questions, tests for some of the most common Office 365 support issues and attempts to implement resolutions on your behalf. While the current version is focused on some the more common scenarios people encounter with Outlook, the Support and Recovery Assistant will gain new troubleshooting and resolution capabilities in the future. The Support and Recovery Assistant is built to automatically update itself as these new capabilities become available.

Troubleshooting Office 365 Install on Windows Machines. To help with issues you might encounter when installing Office download the: Microsoft Support and Recovery Assistant for Office 365: Log into the Office 365 Portal. Click on 'Install Office', but then click on 'Other install Options.' Select 'Tools & add-ins' from the left navigation bar.

Getting the Support and Recovery Assistant

You can install the Support and Recovery Assistant by visiting diagnostics.outlook.com. Note that you’ll need to have administrator rights to install software on your computer.

Helping to grow and improve the Support and Recovery Assistant

As the last step in using this tool, you are asked to let us know if the Support and Recovery Assistant was able to resolve the problem, assign a rating to your experience and provide any feedback for how the tool could be improved. We carefully review these submissions and use this information to help prioritize new ways that the Support and Recovery Assistant can help find and fix issues.

For more information about the tool, please visit Fix Outlook account problems in Office 365 and watch the video and see some sample images from the app.

We encourage you to install the Support and Recovery Assistant, so that if you do run into an issue, your automated assistant is ready to help!

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Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

By default, Support and Recovery Assistant collects diagnostic logs to help troubleshoot problems in the following scenarios.

  • Support and Recovery Assistant sometimes collects diagnostic logs when the tool fails to solve a user's problem.

  • Support and Recovery Assistant collects diagnostic logs when a user chooses to run advanced diagnostics. Typically this happens at the request of an admin or Microsoft support engineer.

Office 365 uses diagnostic logs to improve the tool to provide better troubleshooting in the future. Microsoft support engineers can also use these logs to analyze your user's specific issue more throughly. As an admin, you can make a registry edit to prevent users from collecting diagnostic logs if your organization wants to limit data sharing.

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Registry Editor is a tool intended for advanced users. Follow the steps in this article carefully to make sure you only make changes to data collection for Support and Recovery Assistant. Before making changes to the registry, create a backup in case something goes wrong. For more information about creating a backup, see How to back up and restore the registry in Windows.

Option 1 - Create a new registry entry

Samsung m2835dw catalina. To turn off data collection in Support and Recovery Assistant, you need to create the following registry entry.

Subkey: HKEY_LOCAL_MACHINESoftwareMicrosoftSupport and Recovery Assistant

DWORD Value: UploadDiagnosticLogsDisabled

Value: 1

For details about creating registry values, see How to add, modify, or delete registry subkeys and values by using a .reg file.

With the registry entry in place, Support and Recovery Assistant can't collect diagnostic logs. If you want to re-enable log collection later, you can either change the value to 0 or delete the registry entry.

Option 2 - Edit an existing registry subkey

If you previously created a registry entry for Support and Recovery Assistant, you can edit the entry to turn off data collection. Use the following steps to edit an existing registry subkey to disable data collection.

  1. Open Registry Editor.

  2. Go to the following registry subkey location:

    HKEY_LOCAL_MACHINESoftwareMicrosoftSupport and Recovery Assistant

  3. Double-click the Reg_DWORD named UploadDiagnosticLogsDisabled. (If you don't see UploadDiagnosticLogsDisabled, you need to add it using the instructions in Option 1 - Create a new registry entry.)

  4. In Value data, type 1, and select OK.

  5. Close Registry Editor.

After editing this registry value, users can't collect diagnostic logs.

Determine if Support and Recovery Assistant is collecting data

Support and Recovery Assistant will collect log data if either of the following settings are present.

  • The UploadDiagnosticLogsDisabled DWORD Value is set to anything besides 1.

  • The HKEY_LOCAL_MACHINESoftwareMicrosoftSupport and Recovery Assistant subkey is not present.

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