Neat Scanner Support. Neat will continue to provide scanner drivers for Windows and MacOS as long as possible but there will be. NeatReceipts (NM-1000).

Learn how to reinstall scanner drivers in Neat for Windows. If you need to download drivers for your scanner for the first time, click here instead. If you are having issues with your scanner, follow the steps below to remove and reinstall your scanner drivers.

Reinstall/Repair scanner drivers

1. Find your scanner model number by looking on the underside (bottom) of the scanner.
2. Unplug your scanner and close Neat on your computer.
3. Depending on your scanner’s model number, follow these steps:
   Browse to C:Program FilesCommon FilesThe Neat CompanyDrivers and delete the folder for your scanner model:
   • NM-1000: Delete the Neat Mobile Scanner folder
   • ND-1000: Delete the Neat ADF Scanner folder
   • NC-1000: Delete the NeatConnect Scanner folder
   • ADF-070108: Delete the Neat ADF Scanner 2008 folder
     
   Open C:Program FilesCommon FilesNeatReceiptsDrivers and perform the following action for the following scanner models:
   • NR-030108: Delete the Neat Mobile Scanner 2008 folder
   • SCSA4601EU: Delete the M12 folder
     
4. Depending on your operating system, open one of the following folders:
   • 32-bit versions of Windows: Open C:Program FilesCommon FilesThe Neat CompanyNeatSetup
   • 64-bit versions of Windows: Open C:Program Files (x86)Common FilesThe Neat CompanyNeatSetup
     
     
5. Find your scanner in the list below, right-click on the appropriate .MSI file, then choose Repair:
   • Model NM-1000: Neat Mobile Scanner Driver
   • Model ND-1000: Neat ADF Scanner Driver
   • Model NeatConnect: NeatConnect Scanner Driver
   • Model ADF-070108: Neat ADF Scanner 2008 Driver
   • Model NR-030108: Neat Mobile Scanner 2008 Driver
   • Model SCSA4601EU: Neat Mobile Scanner Silver Driver
6. Restart your PC. Plug the scanner back into the computer, start Neat, and try scanning again.

1. Open the Microsoft Fixit Utility site.
2. Click the button that says Run now. If you are using Internet Explorer, click Run at the bottom of the screen. If using Firefox or Chrome, it will download the file and you can open it from your downloads.
   
3. After you open it, you will see a loading bar. After the program finishes loading click Accept.
   
4. At this step, select the option that says: Detect problems and let me select the fixes to apply
   
5. Then select Uninstalling. After a few moments you will be shown a list of installed programs.
   
6. Scroll down until you see Neat options listed. Select the option for your scanner and hit next

   Neat Scanner/Model Number	Option in MS Fixit List
   NeatConnect – NC-1000	NeatConnect Scanner Driver
   NeatDesk – ND-1000	Neat ADF Scanner Driver
   NeatReceipts – NM-1000	Neat Mobile Scanner Driver
   NeatDeskOlder Model – ADF-070108	Neat ADF Scanner 2008 Driver
   NeatReceiptsOlder Model – NR-030108	Neat Mobile Scanner 2008 Driver
   Neat Silver Mobile – SCSA4601EU	Neat Mobile Scanner (Silver) Driver

7. Click Yes, try uninstall. Make sure the option is checked to uninstall and hit Next.
   
8. The Fixit utility will then attempt to remove all traces of the Neat scanner driver. If successful, under status it will say Fixed with a green check mark.
   
9. Click Next and choose Yes, the problem has been fixed. Click Next again and then close the Fixit utility.
10. Depending on your operating system, open one of the following folders:
    For computers running 32-bit versions of Windows open:
    C:Program FilesCommon FilesThe Neat CompanyNeatSetup
    For computers running 64-bit versions of Windows open:
    C:Program Files(x86)Common FilesThe Neat CompanyNeatSetup
11. Find your scanner in the list below, right-click on the appropriate .MSI file, then choose Install:
    

    Neat Scanner	Scanner Model Number	32 bit	64 bit
    NeatConnect	NC-1000	NeatConnect Scanner Driver	NeatConnect Scanner 64 Driver
    NeatDesk	ND-1000	Neat ADF Scanner Driver	Neat ADF Scanner 64 Driver
    NeatReceipts	NM-1000	Neat Mobile Scanner Driver	Neat Mobile Scanner 64 Driver
    NeatDesk Older Model	ADF-070108	Neat ADF Scanner 2008 Driver	Neat ADF Scanner 2008 64 Driver
    NeatReceipts Older Model	NR-030108	Neat Mobile Scanner 2008 Driver	Neat Mobile Scanner 2008 64 Driver
    Neat Silver Mobile	SCSA4601EU	Neat Mobile Scanner Silver Driver	Neat Mobile Scanner Silver 64 Driver

    
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